If you’ve found yourself on this page, you’ll probably have received a link from your Care Opinion subscription manager locally or seen a colleague’s email signature, and want to know more.
Last year 2,700 stories were shared about health and care services across Scotland on Care Opinion. These stories highlight the great care being delivered by services every day, as well as identifying opportunities for learning and improvement.
We want to see even more staff across health and care services in Scotland reading, responding to and sharing stories. We want to tell you about Care Opinion, how to get the most out of it, help make sure you are getting stories about your service, give you some tips on responding to stories and much more!
Learn more about:-
- Care Opinion in Scotland
- How Care Opinion handle stories and responses
- Responding to stories
- Setting up email alerts to stories about your service
- How-To videos: Making the most of Care Opinion
- Email signatures
- Online training and support sessions
Responding to stories
If you’ve been asked to or would like to respond to stories on Care Opinion, take a look at our helpful video. To respond you need to make sure you have the right access. Contact your subscription manager or us to find out if you don’t know.
(If you have trouble seeing any of our videos on your work computer, you can always send yourself the link to this page and watch the video on your phone or when you get home.)
Setting up email alerts
The very first thing you need to do on your Care Opinion is to make sure you are getting alerts about the services that matter to you. This video will show you how to set these up. Again, you need to make sure you have the right access.
How-To videos: Making the most of Care Opinion
As well as a place to receive and respond to feedback, Care Opinion has some really great reports and visualisations you can use to explore your feedback themes, as well as easily share an overview of your feedback with your colleagues. We have created a help page of useful videos which can show you how to create these for yourself whenever you like.
If you’d like to let the world know how you are using Care Opinion, why not add one of our specially designed email signatures. Find out how.
Online training and support
This is only the beginning of the journey; we run a programme of online sessions with our Subscriber Support team where you can access more training to ensure you get the most out of Care Opinion. Please sign up here.