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Training and Learning


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Phone and email support

Subscribing organisations have direct access to our support team via phone or email and we are always happy to support you the best we can.

If you need help and your organisation does not subscribe, please email us and we will get to your request as soon as we can.

Our webinars are run by friendly members of the Care Opinion team and are free to all our subscribing organisations. Whether you are new to Care Opinion or have been using us for a while, you can register for any (or all!) of the webinars below.

We regularly cover a broad range of topics, from new ideas to generate stories and responding well, to how to ask your patients and service user for feedback. There is always a session where you can learn something new.

We use Microsoft teams for all of these webinars (how to join a meeting or webinar). Just complete the registration from to join us. 

Scroll on to find our upcoming live sessions...

How to respond and demonstrate impact

In this webinar we will look at the research on what makes a good response and share the best practice framework to help you feel confident writing responses. This will include discussing what you think people might want from a reply, showing feedback has an impact of service delivery and service improvement, and strategies for responding to serious criticisms.

This session is great for new responders.

📅 Tuesday 7th June 2022 2pm to 3pm Register for this webinar

Watch the recording from a previous session here 

Encouraging feedback

There are many different ways people can feedback on Care Opinion. This session will explain the online, postal and phone options as well and highlighting the accessibility features of the site and story telling process.

We will help you get the most out of the print materials and discuss how you can use online promotion to increase the visibility of Care Opinion as an option to the people who use your services

📅 Thursday 16th June 10am to 11am Register for this webinar

Watch the recording from a previous session here

Framing the ask to patients and service users

Sometimes it can be difficult to know where to begin when thinking about asking for feedback within services. This interactive webinar will help you to; understand what motivates people to share feedback, explore why we find it difficult to ask for feedback and look at various ways of 'framing the ask' to patients and service users.

📅22nd June 2022 10am - 11am Register for this webinar

Watch the recording from a previous session here

Invitation links

Invitation links are a way for you to invite feedback through Care Opinion that can be  customised and linked to a specific service.  You also have the option of offering people a link to your own online survey or other feedback system after they have shared their story.

This webinar will show you have to set up and use invitation links across all your services. These can then be used with our normal website, our kiosk mode, and our widgets. QR codes are also available for all invitation links

📅 12th July 2022 11am - 12pm Register for this webinar

Watch the recording from a previous session here

Responding to stories about mental health services

The aim of this webinar is to discuss how, as responders, you can use your knowledge and skills to respond in a way that demonstrates that you have listened, and how you plan to use the feedback to drive change and improve practice.

We’ll also discuss some of the recent research about why people may not want to share their feedback about mental health services, and how you can use this to encourage feedback within your area.

Suggested reading prior to the webinar:

Research chat 5: Principles for effective feedback in adult mental health | Care Opinion

CO Conference 2021 - Session 4 Mental health – Encouraging voices across services | Care Opinion

📅New dates tbc 

Watch the recording here 

Pre recorded sessions (subtitled)

**coming soon***

Running reports and visualisations

Care Opinion administrator training

How staff and volunteers can support story tellers

Using subscriber tagging