"Mater hospital eye clinic reception system"
About: Mater Misericordiae University Hospital / Ophthalmology Mater Misericordiae University Hospital Ophthalmology Dublin 7 0605-0600
Posted by catchphrase (as ),
Our child hurt her eye and after a while she went about playing again. The next day she woke up with her eye closed and after some time opened it exposing a red and sore looking eye.
We brought her to our GP, who said she had a scratched retina and maybe something still in there. He referred our daughter to the Mater eye clinic.
On arrival we went to reception to be told to pick up a number. This was a plastic laminated printed number. After a wait of approximately two and a half hours we were called to reception to be told by reception that the Mater eye clinic doesn't treat children.
Our issue is the eye clinic's reception policy of having patients wait before triage or indeed speaking to patients. Had they at least spoken to us they would have realised it was a child and could have directed us to a more appropriate service. This all caused unnecessary upset and discomfort. A small issue maybe, but unnecessary!