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Staff and Volunteer Overview


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If you would like to hear more stories from the people who use your services, then think about how your staff and volunteers are encouraging people to feed back on Care Opinion.

To help you with this process, we have developed a practical set of resources within some support pages. These have been designed to help train and guide members of staff or volunteers through the process of supporting people sharing their feedback on Care Opinion.

The pages provide both general information about Care Opinion and a step by step guide to supporting someone to share their feedback. It then has instructions to upload the feedback as a ‘story’ on the Care Opinion website on the story teller’s behalf. Volunteer coordinators or staff managers may wish to use the pages to train groups or individuals to take feedback from patients, service users or carers in a range of health and social care settings. These pages have been designed to be suitable for a range of providers and sectors such as hospitals, health watches and care homes for third sector, private, and public services.

Resources for Volunteers and Staff

These pages are designed to introduce Volunteers and Staff to Care Opinion, and to provide the information they need to assist authors with their stories.

Frequently Asked Questions

How Can People Share Their Stories

Submitting stories to Care Opinion

Step by step conversation guide

Taking a story form PDF download

Resources for Subscribers

These resources are designed to assist Subscribers in getting Volunteers and Staff up and running in your subscription.

Volunteer Guidance for how to manage volunteers

Volunteer Webinar Recording