There is a growing body of research about public online feedback in healthcare in general, and about Care Opinion in particular.
We list some relevant research outputs here.
In addition our blog often features discussion of research findings and their implications.
Experience in action: Moderating care in web-based patient feedback (Ziewitz M)
A cross sectional survey of the UK public to understand use of online ratings and reviews of health services (van Velthoven M et al)
Wisdom of patients: predicting the quality of care using aggregated patient feedback (Griffiths and Leaver)
Responding effectively to adult mental health patient feedback in an online environment: A coproduced framework (Baines et al)
Including the online feedback site, Patient Opinion, in the nursing curriculum: Exploratory study (Jones et al)
Healthcare experience quality: an empirical exploration using content analysis techniques (Ponsignon et al)
Experiencing health care service quality: through patients' eyes (Schembri)
Comparing psychiatric care experiences shared online with validated questionnaires; do they include the same content? (Baines et al)
How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion (Ramsey et al)
Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland (Locock et al)