Care Opinion held a very lively and enjoyable Learning and Sharing Workshop in Glasgow on 14 March 2012 at the Crowne Plaza Hotel in Glasgow.
Slide presentations on the day
- Carol Sinclair, Director, Better Together programme: Improving Experience and Outcomes for the People of Scotland
- Sharon Hammell, Head of Communications and Involvement, Scottish Ambulance Service: Responding to feedback on Care Opinion
- John Hamilton, Head of Board dmin, NHS Greater Glasgow and Clyde: Working with Care Opinion
- Dorothy Armstrong, Clinical Adviser, Scottish Public Services Ombudsman: Listening and learning
- James Munro, Director of Research, Care Opinion: Care Opinion and complaints - a first look at our survey results
- Maimie Thompson, Head of Public Relations and Engagement, NHS Highland: Improving Experience and Outcomes for the People of Highland
Maternity story used in exercises
Upset by lack of care in St Thomas' post-natal ward
Photographs from the day