For as long as Care Opinion have been using online public feedback about the NHS to transform standards of care, we have been asked when we will do the same for social care. Well, we are taking our first baby steps into this world, with a pilot project exploring how to extend our platform to residential nursing homes and care homes.
Online feedback about residential care homes presents both difficulties and opportunities. There are challenges with generating feedback from residents, families and carers, not to mention keeping some of the most vulnerable members of our society safe and confidential - but our years of experience in the world of online feedback is helping us to find good solutions. We are working to create an ethical and useful system of web-based feedback, which helps improve standards of care.
At the moment, this is limited pilot, and we are only taking feedback about care homes who have agreed to work with us. If you work with residential nursing homes and care homes, and want to know how the web can help you better connect with your residents and relatives, or if you just want to know more, please contact Kate Ebbutt on 0114 281 6256 or by email.