What are patients saying about their gastroenterology services?

A joint project with the British Society of Gastroenterology and the National Association for Colitis and Crohn's Disease


The British Society of Gastroenterology (BSG) and the National Association for Colitis and Crohn's Disease are working with Care Opinion in a project to hear and act on patient feedback.

By using Care Opinion, patients will be able to comment on the care they have received in gastroenterology departments at participating hospitals. Patients can send their feedback by freepost, by phone or directly on the Care Opinion website. All responses will be shared on the Care Opinion website so that other patients can view previous comments and suggestions.

In addition, participating health professionals will be able to respond to the feedback from patients. The participating gastroenterology departments and the BSG will use the feedback to improve services.

You can see feedback on Care Opinion about participating departments here:

The British Society of Gastroenterology (BSG) exists to maintain and promote high standards of patient care in gastroenterology and to enhance the capacity of its members to discover, disseminate and apply new knowledge to the benefit of patients with digestive disorders. Founded in 1937, the BSG has over three thousand members drawn from the ranks of physicians, surgeons, pathologists, radiologists, scientists, nurses, dietitians, and others interested in the field. Patients are central to the wider gastroenterology community and as healthcare professionals we wish to involve them more in the improvement of services delivered in hospitals.

The National Association for Colitis and Crohn's Disease (NACC) was set up in 1979 as a partnership between patients, their families and the health professionals who care for them. As a UK-wide charity, NACC now has 30,500 members, 70 local groups and over 1,000 active volunteers. Since its formation, the charity has helped many thousands of people with IBD by:

  • Providing support and information for IBD patients & their families
  • Raising public and political awareness of IBD
  • Striving to improve healthcare services & provision for IBD
  • Influencing the attitudes of society to achieve positive change for those affected by IBD
  • Promoting research into all aspects of IBD & how they affect people’s lives

For further information on the project, or if you would like to take part, please contact Dr James Munro at Care Opinion (james dot munro [at] patientopinion dot org dot uk)