Celebrating Care Opinion Australia
Today we are celebrating the work of our friends and colleagues down under, in the Care Opinion Australia team.
It's Christmas, so there's every chance they will be at the beach! But despite that, Care Opinion Australia has developed a significant positive and growing impact on health and care services across the country.
This was made clear at the March 2021 virtual conference "The purpose of patient feedback".
Speaking at the conference, Dr Frank Evans, CEO of Central Gippsland Health, said: "I've been working in health management for three decades. Care Opinion has been the most powerful part of the equation in terms of moving from wanting to defend ourselves in terms of what people are telling us, to genuinely starting to listen, and acknowledge, and do something about it."
Here's a clip of Frank speaking at the conference: