"Personal phone answered during consultation"

I attended an Out Patient app, part of the Community Mental Health Team at the Ballyshannon Health Care Centre. It was my first app with this team and one I had been eagerly awaiting/in need of. 

A few minutes into our consult, the clinician's personal mobile phone rang and they answered it, while still sitting beside me. They proceeded to engage in a short conversation. I was able to hear the conversation and could tell it was a call from a Tele Marketer, the clinician asked them to call back after 5pm when they finished work. When the called ended, the clinician made a comment to me about how the caller had rang her several times before that (acting as if her behaviour was normal and acceptable). The clinician then continued our consult as if this behaviour was normal. Their phone message notifications dinged during the remainder of the consult, showing they still hadn't turned their personal phone off. 

I attended this service for support with ongoing Anxiety and Chronic Stress. My experience with this person increased both my anxiety and stress levels....and made me feel unsupported.