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"Great services as an open door"

About: Sligo/Leitrim Mental Health Services / Sligo Child and Adolescent Community Mental Health Services

(as a parent/guardian),

CAMHS Sligo:

In August 2023 my adolescent daughter was referred to and seen by CAMHS in Sligo.  I can't express how chaotic, stressful and difficult life was for her, for me and her sibling.  From her very first appointment both she and I were met with the utmost professionalism, kindness and empathy - from the ladies on CAMHS reception to Siobhan (CNS), Joanne, Dr Mohammed and now Jane.  The support provided to my daughter but also to myself has been invaluable, there was someone on the end of a phone, their door was open and we never felt like a burden on the system.  There was no stigma, simply a safe space for us with the help needed and this has been instrumental in what is and will be a journey but it has saved her life, improved her life and our homelife and helps us navigate through the challenging and difficult times for her.  Your collective efforts and your work is appreciated and we are incredibly grateful to have these services in our locality.  Thank you.

Family Connections Programme, Sligo:

Through CAMHS I was offered a place on a FC programme in Sligo last Autumn.  Prior to commencing the programme Jane contacted me and gave me an in depth overview of what the programme involved and what commitment was required from my end.  The FC programme has taught me invaluable skills and empowered me to improve and repair my relationship with my daughter.  There's no doubt that the FC programme has changed our lives for the better - chaos is reduced, our mum-daughter relationship is improved, our home is a happier home - we still have our challenges and we are on a journey, I often refer back to the resources provided from the FC facilitators to remind/refresh myself but I have those skills now and I have that knowledge and I know how to react in a much gentler kinder way to meet my daughters' needs.  My daughter is at an age where she acknowledges and appreciates the support of me attending the programme - it's important to her to see that I also needed some support/help and I wanted to help her in any way I could - we share some of the skills and tools learnt and it's good to have that shared language again.  Thank you sincerely again to Jane, Mairead, Regina and Arya.  I've no doubt having the FC programme available in the area will help so many other families on their journey.

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Response from Máire Kelly Kelly, Clinical Co-Ordinator Senior Medical Social Worker, CAMHS, Sligo Leitrim Mental Health Services 2 weeks ago
Máire Kelly Kelly
Clinical Co-Ordinator Senior Medical Social Worker, CAMHS,
Sligo Leitrim Mental Health Services
Submitted on 04/06/2024 at 12:55
Published on Care Opinion on 07/06/2024 at 09:04

Dear Sligo2024,

Thank you for providing this detailed and encouraging feedback about your experiences with CAMHS Sligo/Leitrim/West Cavan and your experiences with the Family Connections Programme. I am so pleased to read about the impact your involvement with our service has had for you and your family. Your feedback really shows the importance of the multi disciplinary service - you highlighted the collective efforts of our team and how from the very first appointment from meeting our reception team right through your experience with our service your felt treated with kindness, empathy and ongoing support.

We often ask ourselves how do we know if we are doing a good job - reading your feedback certainly helps us to answer that which is so important to us. It is so encouraging to read how your lives have changed for the better and the impact working with our team has made to the relationships in your family.

I must also highlight the role you and your family have played in the significant change that has occurred. You took the step into involving yourself in Family Connections and this sounds like it has been a huge factor for your family - well done.

How you describe what Family Connections meant to you provides us with such invaluable insights into the impact of the work we do. I thank you again for all of this feedback and I will ensure your feedback is shared with all of our team including our reception team, our clinicians Joanne, Jane and Dr. Mohammed and our colleagues in Family Connections Mairead, Regina and Arya.

Wishing you and your family all the best for the future.


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