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"Support from crisis resolution team"

About: Sligo/Leitrim Mental Health Services / Crisis Resolution Team

(as a service user),

I received support from the Crisis Resolution Team after being admitted to hospital after a suicide attempt. The team offers a service where they visit you in your home every day after you are discharged, to make sure you do not attempt suicide again, and to provide tools to help you work through the initial days. They are a mix of health care professionals, social workers and therapists. The service is effective in that it is daily, so there is a sense of constant support. It also means you do not have to stay in hospital in this time. Given the overcrowding and lack of beds, it is much more comfortable to be at home.

Some downsides:

- It can be a different team member every day or second day, meaning that you are often repeating your story. It also means that you don't feel you are getting much information across.

- Some of the team members were more sensitive than others. 

- There is no set time that a team member will visit. They say they will call after 8am in the morning to see when it suits to visit around their schedule and yours. As I was quite anxious at the time, I was waiting a lot of the morning to the afternoon for a call. This made me very on edge and nervous.
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Response from Dr Liz Gethins, Consultant Psychiatrist , Crisis Resolution Team, Sligo Leitrim Mental Health Service 8 months ago
Dr Liz Gethins
Consultant Psychiatrist , Crisis Resolution Team,
Sligo Leitrim Mental Health Service

Consultant Psychiatrist, Crisis Resolution Service

Submitted on 24/07/2023 at 11:31
Published on Care Opinion at 11:32

Dear Emily,

Thank you for your post which describes what the Crisis Resolution team does very well. We are one of 5 national pilot sites for the development of Crisis Resolution services, and we are very open to learning from Service User experience, so thank you for the comments on how we can improve.

We cover the whole of counties Sligo and Leitrim, as well as a bit of south Donegal and west Cavan. In the morning when we review the client list (which can change day to day), we try to plan the day so that there is some continuity of worker for our clients if possible - but we also have to take into account geography and travel time. That can also make it difficult to be exact about what time we will be visiting, however we are now more mindful of communicating as early as possible. We have done some work on our handover systems and information to ensure that all staff coming on duty are as up to speed as possible, this is something that continues to develop. We are hopeful that we will get national support to expand the service early next year. I am hoping that this will allow us to provide a more streamlined service to the clients we serve.

Thank you again for your feedback, it is very helpful and much appreciated.

Kind regards,

Dr E Gethins

Consultant Psychiatrist, Crisis Team

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