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"Feedback about family inclusion in discharge planning"

About: Sligo/Leitrim Mental Health Services

(as a parent/guardian),

My daughter spent 3 - 4 wks in the approved centre SLMHS (involuntary admission)

I felt there was no help for me to help her on discharge.
Pre discharge - The doctor spoke with me by phone and in response to some of my queries he promised I would get a list of medication and instructions on discharge - I didnt.
I thought the doctors didnt react well to my questions about aftercare, physical healthcare checks while in hospital - they seemed defensive and uncooperative
Day of Discharge - My daughter was escorted to the reception area by a nurse who hadnt been caring for her and wasnt able to answer my questions about her care. I didnt get the list of medications and instructions I was promised by the doctor.

Consequently when my daughter returned home with me with one week supply of medication and no prescription I did not know what medication she should have , when,or how to get further medication.   

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Responses

Response from Pauline McNabola, Clinical Nurse Manager, Sligo Leitrim Mental Health Services 16 months ago
Pauline McNabola
Clinical Nurse Manager,
Sligo Leitrim Mental Health Services
Submitted on 19/01/2021 at 08:31
Published on Care Opinion at 09:38


Dear Jazzbr85

Thank you for your feedback and for taking the time to share your experience on care opinion. I am responding as one of the Nurse Managers for our Approved Centre.

I am very sorry to hear that the discharge planning process and engagement with families was inadequate in your experience. I also acknowledge your feedback that you felt the doctor seemed defensive and uncooperative. I am sorry to hear this, this is certainly not the standard of care we aim to deliver.

I will be sharing your feedback with all staff of the Approved Centre and consideration will be given to how we can improve our discharge planning process and engagement with families.

I wish your daughter good health for the future. If you wish to discuss this with me further you can contact me directly on Pauline.mcnabola@hse.ie.

Kind regards

Pauline

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