Thistle Hotel, Queen Street, Exeter, EX4 3SP
13 February 2013
The purpose of this workshop for health care staff was to help you understand Care Opinion's service and how it fits with key national and regional developments, and to hear how other organisations are using Care Opinion across the region.
Slides from the day
Gemma Tremlett and Susan Pearce: Using Care Opinion in an access and referral service
pdf version with example letter for feedback form
Jayne Kruszewski: Experiences of online feedback in acute and community services
Fred Ponsignon: Learning about quality of the experience of cancer patients from stories
James Munro: Patient stories and culture change